Thieme Telecare

Our employees are qualified and professional: we work exclusively with medical, psychological and educational specialists. Our support is individual and personal: By telephone, telemetry and digitally supported.

Our employees have completed training or studies in the medical, psychological or educational field. They are, among others

• Certified geriatric nurses
• Certified nurses
• Certified paediatric nurses
• Medical technical assistants (MTA)
• Pharmaceutical technical assistants (PTA)
• Dieticians
• Psychologists and psychotherapists
• Physiotherapists
• Social pedagogues
• etc.

Before joining Thieme TeleCare, employees gained experience in patient care, for example in doctors' surgeries, advice centers or clinics.

Continuous professional development takes place through internal and external training courses and a multimedia training program for doctors and nursing staff of the Thieme Group.

In addition to professional training, we attach great importance to the empathy and communication skills of our employees.

Internal and external training courses are held regularly, e. g. on Motivational Interviewing according to Miller & Rollnick, MCII (Mental Contrasting with Implementation Intentions) according to Oettingen, SPIN (Situation-Problem-Implication-Benefit) and HAPA (Health Action Process Approach) according to Schwarzer.

• 96 % of our patients recommend our care programs to others.
• 90% of our patients confirm an improvement in their perceived quality of life.
• 89 % of the patients we care for rate the improved knowledge in dealing with their disease as helpful.
• 94 % of the heart patients we care for appreciate the increased confidence in dealing with their disease on a daily basis.